{"id":1871,"date":"2015-10-21T14:26:05","date_gmt":"2015-10-21T18:26:05","guid":{"rendered":"http:\/\/www.natmark.net\/bloggy\/?p=1871"},"modified":"2025-11-12T13:25:45","modified_gmt":"2025-11-12T18:25:45","slug":"apprecier-le-bon-travail","status":"publish","type":"post","link":"https:\/\/www.natmark.net\/bloggy\/apprecier-le-bon-travail\/","title":{"rendered":"Appr\u00e9cier le bon travail, \u00e7a fait du bien…"},"content":{"rendered":"

\"Appr\u00e9cier
\nR\u00e9cemment, j’achetais deux paires de bottes; m\u00eame mod\u00e8le, couleur diff\u00e9rente. Ayant d\u00e9j\u00e0 essay\u00e9 l’une, j’en conclus que l’autre serait identique et ai quitt\u00e9 le magasin sans l’enfiler. Mal m’en pris en ouvrant la bo\u00eete le lendemain. Argh! Erreur d’emballage.<\/p>\n

J’entreprends alors de retourner la paire mal assortie \u00e0 une autre succursale de la m\u00eame chaine, situ\u00e9e plus pr\u00e8s de chez moi. Bin non! On me redirige vers la succursale o\u00f9 j’ai fait l’achat initial. Je repars donc en grognant, direction succursale #1 o\u00f9 l’initiative d’un employ\u00e9 dans la jeune vingtaine m’a incit\u00e9e \u00e0 \u00e9crire la lettre qui suit \u00e0 son employeur : (les identifiants ont \u00e9t\u00e9 retir\u00e9s pour pr\u00e9server l’anonymat des personnes concern\u00e9es)<\/em><\/p>\n

Bonjour,<\/em><\/p>\n

Contrairement aux clients toujours prompts \u00e0 se plaindre mais qui font rarement l’effort de souligner les bons coups, j’aimerais tout sp\u00e9cialement f\u00e9liciter Jean-Pierre (employ\u00e9 #12345), de la succursale situ\u00e9e au (adresse) pour l’excellence de son service \u00e0 la client\u00e8le.<\/em><\/p>\n

Suite \u00e0 un r\u00e9cent malentendu totalement hors de son contr\u00f4le entre moi et une autre succursale, Jean-Pierre a pris le probl\u00e8me en main et l’a r\u00e9gl\u00e9 \u00e0 mon enti\u00e8re satisfaction. Non seulement n’\u00e9tait-il pas tenu de faire cette d\u00e9marche, mais elle pouvait m\u00eame \u00eatre au d\u00e9triment de sa propre succursale. Qu’\u00e0 cela ne tienne, il a d\u00e9pass\u00e9 mes attentes en tant que cliente.<\/em><\/p>\n

Sachant combien la relation client est cruciale dans la r\u00e9putation de marque d’une entreprise, j’ai pu constater que Jean-Pierre \u00e9tait d\u00e9termin\u00e9 \u00e0 R\u00c9GLER le probl\u00e8me au lieu de simplement s’en d\u00e9barrasser. Il a clairement compris qu’il ne repr\u00e9sentait pas seulement *sa succursale*, mais la Marque de votre commerce tout enti\u00e8re. Rares sont les vendeurs qui comprennent cette diff\u00e9rence cruciale.<\/em><\/p>\n

Ce jeune homme est un atout de taille pour votre entreprise et je crois important de le reconna\u00eetre. Dor\u00e9navant, je n’h\u00e9siterai pas \u00e0 prioriser cette succursale et \u00e0 faire les quelques kilom\u00e8tres de plus qui m’en s\u00e9parent, plut\u00f4t que de visiter celle plus pr\u00e8s de chez moi. <\/em><\/p>\n

J’aimerais que ce message lui parvienne \u00e0 titre de reconnaissance et qu’il soit \u00e9galement achemin\u00e9 \u00e0 son superviseur pour souligner l’excellence de cet employ\u00e9 et son d\u00e9vouement pour votre Marque.<\/em><\/p>\n

======<\/p>\n

Temps investi pour r\u00e9diger ce courriel : 30 minutes. Taux de satisfaction : dans le plafond!<\/p>\n

Petite morale de cette histoire (il en faut bien une!) : Il est beaucoup plus profitable pour l’humeur de mettre l’accent sur la portion positive de l’exp\u00e9rience que de ruminer le probl\u00e8me \u00e0 la source de son d\u00e9nouement.<\/p>\n

\u00c0 quand remonte la derni\u00e8re fois o\u00f9 vous avez applaudi de mani\u00e8re concr\u00e8te le bon travail d’un pur \u00e9tranger?<\/p>\n

\n

Venez r\u00e9fl\u00e9chir avec moi<\/h3>\n

Vous passez beaucoup de temps \u00e0 vous questionner sur des enjeux li\u00e9s \u00e0 votre situation d\u2019entrepreneur plut\u00f4t qu\u2019\u00e0 votre domaine d\u2019expertise? Vous aimeriez pouvoir faire le point sur certains d\u00e9fis dans un cadre objectif, neutre et s\u00e9curitaire pour int\u00e9grer des concepts qui vous font d\u00e9faut pour aller de l\u2019avant avec confiance? Venez r\u00e9fl\u00e9chir avec moi \u00bb<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

R\u00e9cemment, j’achetais deux paires de bottes; m\u00eame mod\u00e8le, couleur diff\u00e9rente. Ayant d\u00e9j\u00e0 essay\u00e9 l’une, j’en conclus que l’autre serait identique et ai quitt\u00e9 le magasin sans l’enfiler. Mal m’en pris en ouvrant la bo\u00eete le lendemain. Argh! Erreur d’emballage.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[313],"tags":[517,660,671],"class_list":{"0":"post-1871","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-affaires","7":"tag-appreciation","8":"tag-positif","9":"tag-reconnaissance","10":"entry"},"yoast_head":"\nAppr\u00e9cier le bon travail, \u00e7a fait du bien... - Le Blogue du Solo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.natmark.net\/bloggy\/apprecier-le-bon-travail\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Appr\u00e9cier le bon travail, \u00e7a fait du bien... - Le Blogue du Solo\" \/>\n<meta property=\"og:description\" content=\"R\u00e9cemment, j’achetais deux paires de bottes; m\u00eame mod\u00e8le, couleur diff\u00e9rente. 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