TECHNICAL SUPPORT

We take all necessary precautions to ensure that all services we provide run smoothly. Still, technology being what it is, you might encounter problems from time to time. This list will help you figure out what to do and who to call for a specific problem.

E-mail problems >>

• Problems sending e-mails
• Error messages when retreiving e-mails
• Problems receiving e-mails from a specific correspondent
• Lost username and password
• Delayed e-mail reception

Website problems >>

• Impossible to reach your Website
• Problem links giving errors

Spam problems >>

• Receiving an unusual amount of spam
• Receiving lots of Mailer Deamon messages

Virus problems >>

• Think you're infected? Learn what to do.

Remote technical support >>

• Get help from a trained technician for any problem with your personal computer.

Open a trouble ticket >>

• If you cannot send e-mail or are working from a remote location using a computer that is not your own and would like to report a problem, use our trouble ticket form to reach our technical support department. Using the Trouble ticket form is the best way to ensure your request reaches the right department quicker.